Privacy Policy

Privacy Policy

Prestigia Melbourne operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Prestigia Melbourne is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: name, billing address, shipping address, phone number, email address.

  • Financial information: payment card details, payment confirmations, and other related data.

  • Account information: username, password, preferences, and settings.

  • Transaction information: products viewed, purchased, returned, or exchanged.

  • Communications: messages sent to customer support or other correspondence.

  • Device and usage data: IP address, browser information, cookies, and browsing behavior.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you visit or use the Services or communicate with us.

  • Automatically, via cookies and similar technologies.

  • From our service providers, who assist with technology, payments, shipping, and analytics.

  • From our partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide and improve our Services, including processing your orders and managing your account.

  • Marketing and advertising, including sending promotional communications and displaying relevant ads.

  • Security and fraud prevention, ensuring safe transactions and account protection.

  • Customer communication, providing assistance and updates about your orders.

  • Legal compliance, to meet regulatory obligations or respond to lawful requests.

How We Disclose Personal Information

We may share personal information with:

  • Shopify, which hosts our platform and processes data to enable our Services.

  • Third-party vendors and partners, including shipping and marketing providers.

  • Affiliates, or in connection with a business transaction such as a merger or reorganization.

  • Authorities, when required by law or to protect our legal rights.

Relationship with Shopify

Our website is hosted by Shopify, which collects and processes data to support and improve the Services. Information you submit may be transferred to Shopify and its affiliates in other countries.

To learn more about how Shopify handles your information, visit:
👉 Shopify Consumer Privacy Policy
👉 Shopify Privacy Portal

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of these external sites. We recommend reviewing their individual privacy policies before providing any personal information.

Children’s Data

Our Services are not directed to children. We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe your child has provided personal data, contact us to request deletion.

Security and Retention

We take appropriate measures to protect your data; however, no system is entirely secure. We retain your personal information only as long as necessary to provide Services, comply with laws, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or transfer your personal information.

To exercise these rights, contact us using the details below.
For information on how Shopify manages your data, visit: https://privacy.shopify.com/en.

Complaints

If you have concerns about our privacy practices, please contact us using the information below. You may also have the right to contact your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country of residence. We rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses for international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updated versions will be posted on our website with a revised “Last updated” date.

Contact Information

Email: info@prestigia-melbourne.com
Phone: +1 (613) 890 6744

Customer Service Hours:
Monday to Friday: 8:30 AM – 5:30 PM
Saturday and Sunday: Closed

Shop Name: Prestigia Melbourne
Company Name: Elevads Corp.
Company Address: 211 Besserer Street, Ottawa (ON), K1N 5Y3, Canada