FAQ
What is your return policy?
You have 30 days from the receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn, and have their original tags attached.
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 15 minutes of placing your order. After this timeframe, orders are automatically processed in our system and requests made after this time will be denied. Once received, your order can be returned for a full refund.
How can I return an item?
To initiate a return, please contact our customer service team by email at help@prestigia-melbourne.com to obtain a return number and detailed instructions.
Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part.
What are your delivery costs?
We offer free delivery on all orders within Australia.
Do you ship internationally?
Currently, we only deliver within Australia.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package.
What payment methods do you accept?
We accept the following payment methods:
Credit and debit cards: Visa, Mastercard, American Express, Maestro, UnionPay
Mobile payments: Apple Pay, Google Pay
Other: Shop Pay
How can I get in touch with you?
Contact Information
Phone: +1 (613) 890 6744
Email: help@prestigia-melbourne.com
Address: 211 Besserer Street, Ottawa (ON), K1N 5Y3, Canada