Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, you just need to contact our customer service at info@prestigia-melbourne.com to start your return process. You'll need to send your order number, which you received in an email or paper invoice directly from us.
If your return is accepted, we'll send you our returns address, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Eligibility for Returns
To be eligible for a return, products must be unworn, unwashed, in their original condition, and have all tags and liners attached.
Any signs of use, wear, or damage may result in the return being rejected.
Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (for example, incorrect, defective, or damaged item).
All items should be returned to our warehouse in :
2F, Building 7,
Baicai Science Park,
Niushan Woling Industrial Zone,
Huijing Road, Dongcheng Street,
Dongguan City, Guangdong Province
Yunling Warehouse 15992908542
zip 523000
Please note: Delays caused by customs clearance are beyond our control and are not considered valid reasons for a return.
Returns for bundled items must generally include all products within the bundle. Individual products may not be returned separately.
If your order arrives damaged, defective, or in the wrong color or variant, we’ll cover the return shipping costs.
Please contact our support team within 30 days of delivery to report the issue.
Customers are responsible for returning items, costs, and customs duties.
You can always contact us for any return questions at info@prestigia-melbourne.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a new purchase for the desired item.
Refunds
Once we've received your return package, we will process the inspection within 2–4 business days and issue your full refund within that time frame.
After the refund is processed, you should receive the money back into your account within 3–5 business days (depending on your bank, credit card, or payment processor).
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@prestigia-melbourne.com